Ponchik News: Design+ Strategy

«In the first demo, a woman calls a hair salon, where another woman answers the phone; the two go back and forth for approximately a minute before they figure out a time that works for a hair appointment. In the second demo, also about a minute, a man calls a restaurant to book a reservation; the woman on the receiving end has a heavy accent and isn't offering the best information, so the caller pivots to make a new request.

The big reveal was that neither of the voices who initiated the calls belonged to a human. They were bots, dispatched through Google Assistant and activated through a back-end system.»